American Champion Unresponsive

D

Dcsmjs

Member
Joined
Oct 4, 2025
Messages
18
Location
Princeton Illinois
I have been trying to order parts from American Champion and have had no response from them. I sent several emails and left several phone messages. Did they go out of business? Is there a super secret way to contact them? Or, do they just not want my business.
Thanks
 
I've called and spoken with them many times. They don't usually call me back thought. They close early afternoon so I make sure to call them before 3:30pm CST.
 
You have to call and actually speak with Chad. Morning is best. Then you have to follow up with him 2-3 times either by phone or email. Each order takes about a week or two of pestering and follow up. Annoying but that’s how it is with them.
 
Well that's a change cause that's not how it use to be. Chad has been there forever and was always helpful. Not a good trend here.
 
It's not that Chad isn't helpful. When you get him on the phone he provides great tech support and is knowledgeable. The problem is they have no automation whatsoever so when you order a part, Chad writes down your order on a piece of paper along with your credit card. He probably pulls the part himself and hands it to someone to ship. They need to automate things so Chad isn't doing rudimentary tasks that a computer can do better and faster. Another thing they should do is put the parts manuals on the website and let people download them. That way Chad doesn't have to tell 20 different people what the part number is for a landing gear U bolt. Textron has the parts manuals for just about every airplane they've ever made available for download at no cost.
 
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I'm a new owner of an 8kcab. I filled out the parts request form on the ACA website and got a response back the next morning with the information I needed and how to go about ordering the part.
 
I called ACA yesterday afternoon and requested the parts department. Chad picked up on the second ring, I got my parts ordered, and we had a short but pleasant conversation.
 
dickeyjs said:
This page on their site appears to be new, or at least I don't recall seeing it before: Parts | American Champion Aircraft Maybe it's a new system that will make getting parts easier.
Click to expand...
It is new. Hopefully filling out that form adds a request to a list that’s managed. Chad really is super helpful and knowledgeable, and I can’t imagine trying to do what he does without some type of system to track things. Maybe if we all try to use that instead of calling we’ll make his work more manageable and collectively get better service in the process.
 
Derek Lawless said:
It is new. Hopefully filling out that form adds a request to a list that’s managed. Chad really is super helpful and knowledgeable, and I can’t imagine trying to do what he does without some type of system to track things. Maybe if we all try to use that instead of calling we’ll make his work more manageable and collectively get better service in the process.
Click to expand...
I’d also add that the old parts manuals floating around online are close enough most of the time and Chad is able to cross reference / identify equivalent part numbers. I do wish they’d publish them directly instead of forcing us to Veryon, but there’s probably no staff to manage the process at ACA and I assume there are regulatory requirements that Veryon satisfies.
 
OK so I got an update from a very reliable source that was just visiting ACA and talking with the top brass.

- The online form for parts (link a few posts earlier) is indeed new and that is the best way to order routine parts. If you know the part number, or if you can easily describe it and there's no ambiguity about what you want, use the online form.
- Chad is now working with a woman named Mia and she will be handing the fulfillment of routine parts as well as monitoring the online form submissions. If you need a tracking number or other basic info about your order, you can call and ask for Mia.
- Work is in progress for a true online store where you can order parts, enter your cc, get automatic updates for when your order ships, get tracking numbers, etc. No ETA but it's in progress.
- There are plans to make the parts manuals available on the website. ACA wants to make sure they are as accurate as possible so they are going through these now. No ETA but it's in progress.
- Chad is still available for tech support and more complex parts issues. The feedback was that he gets a lot of phone calls so they respectfully requested that routine requests go to Mia, and when you do talk with Chad try not to talk his ear off about your baby :):)

Anyway, sounds like good progress.
 
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well, maybe I’m just doing it wrong. I sent several requests for parts via email, NORDO. I’ll try calling again, and report back!
Thanks for all the replies.
 
I submitted a parts request Sunday night via the online form and had a reply and invoice from Chad Monday morning.
 
Thedude said:
I submitted a parts request Sunday night via the online form and had a reply and invoice from Chad Monday morning.
Click to expand...
I wish that's how my order went. Did the online request with zero response after 3 days then called and spoke to Chad about it. He had seen the request but no progress made. Went through it with him and gave CC info. That felt reassuring. One week later.....zilch. These are parts to terminate AD's and address other know issues, nothing obscure. Aluminum battery box kit, rear folding seat, new U-bolt kit (mine still has the original style U's) and a pair of jack adapters. Guess I'll pester him some more.
 
I said I would report back, still waiting for a response. Meanwhile I found the parts I needed on line from other sources. It’s an eighty year old airplane, so I don’t think they support it anymore.
 
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